Frequently Asked Questions


Here are some of the most common questions that our clients ask.

What is a credit file?

A credit file is a summary of your credit history. Not only does it show what credit you’ve been given, such as loans and credit cards, but it also indicates whether you’ve been paying things on time.

More importantly though, a credit file will also show all negative listings for the last 5-7 years. This includes items like:

  • Payment defaults
  • Court Judgements
  • Bankruptcies

These negative listings can adversely affect your credit score and it’s important to ensure this information is accurate.

What is a credit score?

A credit score is a number out of 1000 that indicates your credit worthiness. The higher the number, the more likely a credit provider will be willing to provide credit to you.

Some companies have very strict credit policies and will require that applicants have a minimum credit score. It is therefore important that you ensure your credit score is as high as possible.

How do I find out my credit score?

The easiest way to find out your credit score is to request a copy of your credit file. You can do this by sending a request to the main credit reporting agencies. This is free of charge and only takes a couple of days.

Can a bad credit score be fixed?

Yes, but it depends on the contents of your credit file. We need to look at your file and discuss each negative item with you to find out if the listing is fair. Once we understand your situation better, we can write to each of the credit providers and ask them to review.

Does paying the debt fix my credit rating?

When you pay a debt, the listing may not necessarily be removed from your credit report, it may have only be updated to a paid status, which means that you are still going to be in the exact same position with bad credit.

The paid default listing will still most likely prevent you from obtaining a loan or finance.

Can I fix a bad credit file myself?

Yes, it is possible to do this yourself, however, based on our experience and our clients’ experiences, most people give up shortly after starting due to not being able to achieve the desired results.

Like most professional services, we have knowledge and processes that can save you lots of time. Our success rate is one of the highest in the industry, and that’s because we will give you an honest assessment of your chances before we proceed.

What is credit repair?

Credit repair is the process of cleaning up inaccuracies on your credit report, removing wrong or inaccurate information and become more informed on your credit issues.

If you repair your credit file, it is likely your credit score will improve, and thereby you will be able to obtain a loan/finance, have better interest rates and save money.

What are the three credit bureaus?

The three main credit bureaus are Equifax, Illion and Experian. When lenders want to see your credit report, they will request it from one or more of these credit reporting agencies.

Your report and score can differ from bureau to bureau because they don’t always have the same information, so we recommend you check each report separately just to make sure that you don’t miss anything.

What if I can't afford to fix my credit file?

A poor credit file can cost you in many ways. It can stop you getting loans from reputable lenders, leading to higher interest charges. It can also stop you getting credit entirely, which might put your house or your business at risk.

Specialist services are expenses, and you need to weigh this up against the cost of not being able to access credit.

How Long does the Credit Repair Process take?

Generally speaking, we get results within three or four weeks.

However, each person’s credit situation is unique. How long it will take for any one particular person to see results depends on many factors such as the nature of their case, the number of negative listings on their report and and the level of credit bureau and credit providers cooperation.

What is a payment default?

A payment default is an overdue debt that has not been cleared. It can be placed on your file by credit providers if you break (default) on the conditions of that credit. Credit providers register a payment default against your file as a form of penalty, and to warn other credit providers that you are a credit risk.

By better understanding your circumstances, we can negotiate with the credit provider to correct the listing if it is incorrect or unfair.

What is a judgement?

A court judgement is a decision of a court.

In the context of a credit file, it is a record that a judge has determined that you are liable for a debt. These should be taken very seriously.

Court judgements CAN be removed from your file. Click here to find out more.

Need more information?

Of course everybody's circumstances are different, so if you need more information please don't hesitate to contact us.

The best way to find out more is to send us a copy of your credit file. We will provide you a free no-obligation assessment of your file. Unlike some others in the industry, our success rate is high because we will only take on cases that have a good chance of success.

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Member of Australian Financial Complaints Authority [AFCA] No. 83330. Australian Credit License (ACL) No. 532314.

MGM Corporation Pty Ltd [ABN 44630950284] incorporating Visage Credit Repair, Visage Credit Solutions, Visage Business Recovery & Visage Group.

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